WE OFFER FREE DOMESTIC SHIPPING ON ORDERS OVER $250!
We are happy to offer UPS shipping options. Please allow up to 5 business days for your online order to ship out. Kindly note that it can take up to 2-3 business days for your tracking number to update in the shipper’s system.
Shipping rates are calculated in the checkout and are dependent on the weight of your package and your location. We try to price shipping as fairly as possible and reflect the actual cost of getting your purchase to you!
UR Fancy Shop is not responsible for any delayed, lost, stolen, or damaged packages. Shipping addresses not entered correctly will be returned to us and we’d like to avoid that if possible! We recognize that these issues are a big inconvenience for both of us and we would love to work out a reasonable compromise. If you’re having issues receiving your package, please contact us and we will help to find the package or take other steps on a case by case basis. Please explicitly note in the shipping address field if your shipping address is a USPS PO Box.
The pick-up option on our site is for local pick-ups only. We are located in Bushwick, Brooklyn near the Dekalb L and Knickerbocker M train stops. We will notify you via email when your item is ready and give you further pick-up instructions. Upon arrival, you will be required to show your order confirmation email and ID. Please pick up your order in a timely manner. If you do not have the time to pick up an order within a week, please consider using our shipping option. If an order is not picked up within 14 days, we will issue a refund to the original payment method and deduct a 20% restocking fee.
Can I cancel or modify my order before it ships?
Once we receive your order, we start working on it right away! If there’s been a mistake on your order please email firstname.lastname@example.org right away and we will do our best to accommodate you!
We are a very small company and thus are not able to accept any returns for refunds. All sales are final.
Most of our pieces are one-of-a-kind handmade or vintage, so please be sure to read the descriptions carefully before you order! It is not uncommon for hand-made items to have small imperfections (much like you and me!). Additionally, vintage items may have some wear from being loved over the years. If you have any questions regarding a piece, please reach out to us. We’re happy to answer any questions you may have before purchasing.
If you don’t absolutely love your purchase, we are able to exchange or offer store credit for items in their original condition and packaging. For in-store purchases, simply bring back to the store within 5 days of purchase and we can assist with an exchange or provide store credit. For online purchases, please email email@example.com within 5 days of delivery to initiate an exchange. The customer will be responsible for the cost of return shipping. Once the package arrives back at our store and is confirmed to be in it’s original condition, we will issue a store credit within 3-5 business days and send an email confirmation when complete.
If there is an issue with your product, please let us know by sending us an email to firstname.lastname@example.org. Refunds are determined on a case-by-case basis and are typically granted if there is a clear mistake on our end.
Items bought from a third party vendor events such as Pop-Ups, markets, or in-store events are final sale. If you believe there is an issue with your purchase, we recommend contacting the maker directly.
Can I buy something online and exchange in store?
Yes, this is not a problem! Items bought online and returned in store must be brought back within 5 days of delivery. Please send us an email at email@example.com to let us know if you’d like to initiate an exchange.
Can I return or exchange a gift?
We can facilitate gift exchanges but must meet the following requirements. Please ask for a gift receipt at check out. Gifts can be exchanged for store credit within 30 days of the original purchase date. The original gift receipt will be required in order to facilitate this exchange. Please refer to our exchange policy above for all other requirements.
What if I received the wrong item?
Please contact us at firstname.lastname@example.org or come into the store to let us know and we can correct the mistake!
What if I purchased the wrong item?
Please contact us at email@example.com or come into the store to facilitate an exchange. Please refer to our exchange policy above for requirements.
Do you make price adjustments?
As a small business, we are unable to offer price adjustments at this time.
My payment method was declined, why am I seeing a charge?
Make sure your card’s billing details (such as the security code and billing address) match what you’ve entered into our system. For your security, our system won’t allow a payment to process if the billing information associated with the card doesn’t match. Additionally, your bank may show a pending charge for the purchase, these typically drop off your account in a few days but please contact your bank to remove them. If your card was declined, we did not complete the purchase or collect any funds.